Shipping & Returns

Pre-Orders

All pre-orders are made to order and will have a lead time of 10 to 12 weeks.

Shipping

Orders will be processed and shipped within 4 business days of the order date, excluding weekends & holidays. Delays in processing will be communicated within 24 hours.

Orders with expedited shipping will go out the next business day if placed before 2pm PST. All orders placed after 2pm PST will go out within 2 business days. 

We ship to the USA, Canada, and many other international locations. Please contact us at info@tf.design to receive a shipping estimate. Shipping costs are based on the order total of your merchandise and are determined at checkout.

International 

The receiver will be responsible for all taxes and customs duties. Overseas deliveries are subject to local import duties and taxes which are payable by the customer upon receipt, and maybe affected by Customs and Excise delays.

Sales Tax

Shipments to addresses within the state of California are charged applicable sales tax.

Shipments to addresses outside of these states are not charged sales tax.

Returns

Refunds are only possible within the first 24 hours after purchase. Returns are accepted for Store Credit only. PLEASE NOTE: All jewelry is final sale. Returns must be made within 15 days of receiving your order and they must be pre-authorized by phone or email prior to sending merchandise back. Returned merchandise is subject to review upon receipt and must be unused, in original packaging with tags attached. We do not refund shipping charges and all return shipping costs are the responsibility of the customer. When making a return, please include a copy of the original invoice along with the Return Authorization Number which you will be provided. If you have any questions, please email us at info@tf.design.

In the rare event that merchandise arrives damaged, please notify us within 5 days of package arrival and we will provide instructions for returning the damaged item at our expense and send you a replacement.

All discounted or sale merchandise is final sale. No returns, exchanges, or store credit will be given.

European Union 14 day cooling off period 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You are responsible for return shipping and any customs duties, taxes or fees.

For returns and refunds under the European Union 14 day cooling off period, please go to the account and orders page to request cancellation or a refund.